FLOW: Digital workflows for front desk, housekeeping, maintenance, kitchen & more - all in one central tool.

From Chaos to Flow – Run Your Hotel Smoothly

No more paper, no more misunderstandings, no more forgotten tasks.

Bring order to the everyday chaos.

With Flowtel, everyone knows what needs to be done and when. Simple, mobile, transparent.

Less friction. More teamwork.

All departments work together on one central platform – fewer questions, fewer mistakes, better guest experience.

Everything runs - like clockwork.

Smart task distribution, clear priorities, and automatic follow-ups mean nothing gets overlooked.

Real overview instead of Excel chaos.

Live status, checklists, and metrics at a glance – so you always know what’s going on.

Everything your hotel needs to run smoothly - in one place.

Task Management & Checklists

Digital Tasks and Recurring Checklists

Create tasks for every team with checklists, responsibilities, deadlines, and attachments. Nothing gets forgotten thanks to automatic reminders.

Smart Cleaning Scheduling

Assign rooms and areas optimally based on availability, role, and capacity. With checklists for efficient cleaning.

Photo-Based Quality Control

Staff document their work with one tap and add photos. Supervisors can review everything centrally without room-to-room checks.

Dynamic Prioritization

Prioritize cleanings based on guest arrivals, last-minute changes, or special requests. Everything runs smoothly without unnecessary back-and-forth.

Ticketing & Issue Management

Central Ticket Inbox for All Issues

Guest requests, technical issues, or internal questions: everything flows into one shared inbox for categorization, prioritization, and assignment.

Real-Time SLA Management

Track response and resolution times. Alerts notify you before deadlines are missed. This improves service quality.

Mobile Damage Reports

Reporting issues takes seconds: scan a QR code, upload a photo, and submit. Tickets go straight to the maintenance team.

Guest Requests & Complaints at a Glance

All inquiries are documented and processed digitally. Response times drop, quality increases – ensuring a smooth guest experience.

Knowledge & Standards​

Digital Knowledge Base

All standards, processes / SOPs, and manuals in one place. Perfect for onboarding, holiday cover, and quality assurance.

Images, Videos & Auto-Translations

Explain processes clearly with visual media. Content can be automatically translated into your employees’ native languages.

Seamless Handovers & Shift Notes

What happens during shifts is recorded and handed over – keeping knowledge in-house without loss.

Industry Templates & Best Practices

Access a growing library of hotel-specific templates – from checklists to emergency plans. Fully customizable.

Communication & Mobile Use

Integrated Team Chat & Social Feed

Stay connected with all teams directly in the app. An internal feed encourages exchange and team spirit across the hotel.

Automatic Chat Translation

Write in your own language – the system translates for your colleagues. This reduces language barriers and avoids misunderstandings.

Mobile App for All Tasks

Check off tasks, report tickets, chat: everything is mobile and in real time. Stay connected anywhere – from reception to maintenance.

Lost & Found Digitized

Lost items are docutmented with photos and location – digital, traceable, no paper clutter.

Staff quotes

Without

Paper chaos and shouting across the hall
Vague handovers
Nobody knows what’s been done
Issues & guest needs get lost

With

Documented, with notes and photos
Documented, with notes and photos
Everyone sees the status live

Clear tickets with deadlines & responsibilities

Help & FAQ

Got Questions? We’ve Got Answers

Find answers to common Flowtel queries below, or reach out for personalized help.

Absolutely! Flowtel is designed for small to medium-sized independent hotels, guesthouses, and B\&Bs. Easy enough for family-run businesses, but powerful enough to support larger operations – no IT team required.

Your hotel is a team. Flowtel supports every role.

Best of all: Every department works with it

See how structured workflows reduce stress for your team – and make a real difference for your guests.

Start with FLOW and bring calm to your hotel routine

Imagine a day where everyone knows exactly what to do.
No more guessing, no more double work.
Guests feel the difference.
And your head is finally clear again.